Accreditation Training

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Version 1.0

Reviewing the activities of the site team by its members and the institution.

Questions to ask your accreditation agency:

How does your agency evaluate the site-visit process?
How does your agency evaluate behavior or performance?
Who participates in evaluations?
How does your agency use the information that it gathers?

Site team members should continually try to improve all aspects of the site-visit process. Accreditation agencies may perform formal and informal evaluations of team members and visits in one of several ways. An independent observer may join the team to verify whether the process was appropriate and fair. After the visit, representatives from the institution requesting accreditation may be asked to evaluate the team and process through questionnaires or phone surveys. Individual members of the site team, itself, may also be asked to evaluate the process and the other members. As an incentive for completing evaluations, some accreditation agencies may even withhold reimbursement checks until team members have submitted their evaluation forms.

Results from the evaluations may be used to improve the agency's procedures and to mentor or select future team members. A simple team-member evaluation might be designed as follows:

Directions: Please evaluate the site visit process and participants using the scale in each pull-down menu:

Self Evaluation

	I was given all the documents that I needed to be effective during the visit.
	I received clear instructions regarding expectations and responsibilities.
	I was assigned reasonable tasks, given my expertise and interests.
	I felt that I needed more feedback or guidance during the site visit.
	Appropriate accreditation decisions were made for this institution.

Team Leader

	The Team Leader provides appropriate direction or guidance.
	The Team Leader delegates tasks and authority effectively.
	The Team Leader treats me with respect and considers my suggestions or ideas.
	The Team Leader responds effectively to team-member concerns.
	The Team Leader does not show favoritism to individual team members.
	The Team Leader recognizes the importance and contributions of all team members.
	The Team Leader maintains/encourages open lines of communication among team members.
	The Team Leader leads by example in quality of work.

Other participants

	The other team members treated me with respect.
	The other team members considered my suggestions and ideas.
	The team members treated each other with respect.
	The team members considered each other's suggestions or ideas.
	The team members treated the institution's representatives with respect.
	The team members considered suggestions or ideas from the institution.

Please type additional comments in the box below:

Preparing the Report

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